1. Citybus & NWFB would not accept any request for order cancellations or refunds under any circumstances.
2. Order(s) will be shipped by SF Express Cash On Delivery. Self-pick up is not available. Customers will be responsible for the delivery cost and packing cost, paid directly to SF Express. Please note that order will be shipped within 3-5 business days.
3. Citybus & NWFB shall endeavour to reproduce the exact appearance and colours of the products on this site as the physical products, we do not provide guarantee on this.
4. Product(s) can be exchanged within 7 days of receipt (if a visible damaged or defective condition is identified (on sale product(s) is excluded). Citybus & NWFB reserves the right to determine the damaged items. If Citybus & NWFB determines that product(s) to be of acceptable quality, customer is not entitled to have the product(s) replaced. Returned product(s) must be unused, new, and in original packing. Customer must provide the payment proof upon return. For any exchange request, please email to firstname.lastname@example.org with customer name, contact number and order number.
5. Citybus and NWFB will not be responsible for the any delay, damage, loss or accidental theft of the products during delivery by courier. All payments cannot be refunded and the goods will not be replaced.
6. Citybus & NWFB reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.
7. For further inquiries, please contact customer service at email@example.com